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Doubletree By Hilton Metropolitan New York City Hotel, New York City

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22Nov2024Select date
Check-out
23Nov2024Select date
Rooms and Guests2 Guest, 1 Room
Key details

About the Hotel

569 Lexington Avenue, New York City, New York, United States of America, 10022

DoubleTree By Hilton Metropolitan New York City features 764 guest rooms, including 22 suites, designed with contemporary decor and modern amenities. Located in Midtown Manhattan, it offers convenient access to iconic attractions such as Central Park, Rockefeller Center, and Broadway theaters. The hotel maintains a vibrant atmosphere, making it suitable for both business and leisure travelers. Guests can expect a warm welcome with a complimentary biscuit upon check-in.

Location

DoubleTree By Hilton Metropolitan is situated just steps from key attractions including Bloomingdale's and the United Nations. The hotel is a five-minute walk from the 51st Street IRT Lexington Avenue Line and a ten-minute walk from Grand Central Station. LaGuardia Airport is approximately 9.5 miles away, providing easy connectivity for travelers.

Rooms

The hotel's guest rooms feature sleek contemporary decor and include a 37-inch flat-screen TV, premium bedding, and work desks equipped with ergonomic chairs. Many rooms also offer terraces and large windows that bring in natural light. Suites provide extra space with separate seating areas, and all rooms include laptop-compatible safes. Accessible rooms are available, ensuring comfort for all guests.

Eat & Drink

Met Grill serves American cuisine all day, offering a buffet and à la carte menu for breakfast in a modern environment. The Met Lounge, located in the lobby, provides a casual setting for drinks and quick bites. Guests can enjoy a variety of refreshment options within the hotel. Live music enhances the dining experience at times.

Leisure & Business

The hotel features 12,000 square feet of versatile event space, including a ballroom, two boardrooms, and penthouse meeting rooms with balconies. A 24-hour business center is available, equipped with computers, high-speed Internet, and printing facilities. Guests can also access a fitness center, salon, and concierge services for local ticket assistance.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Upper Floors Double Room
Max:
4 persons
Bed options:
2 Double beds
Heating
Air conditioning
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King Suite
Max:
2 persons
Bed options:
1 King Size Bed
Heating
Balcony
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Double Room
Max:
4 persons
Bed options:
2 Double beds
Shower
Heating
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Getting around

A list of all available modes of transport

City Center
New York City 3.5 mi
Airports
LaGuardia (LGA) 7.1 mi
Teterboro (TEB) 12.6 mi
Train
Grand Central Station2300 ft
Bus
Bus stop400 ft

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking property
  • Free Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • Pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • Security
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Sundry/Convenience store
  • Gift/Newsstand
  • Hairdresser
  • Ice machine

Sports & Fitness

  • Fitness center

Services

  • Valet parking
  • Dry cleaning

Dining

  • Restaurant
  • Bar/ Lounge area

Business

  • Business center

Room features

  • Air conditioning
  • Sitting area
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Telephone

Room decor

  • Carpeted floor
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Location

569 Lexington Avenue, New York City, New York, United States of America, 10022
Map view
street view
569 Lexington Avenue, New York City, New York, United States of America, 10022
Nearby
Church
St. Patrick's Cathedral
1400 ft
Mall
Fifth Avenue
1900 ft
Midtown East
100 ft
Restaurants
The National Bar & Dining Rooms
200 ft
557 Lexington Ave Midtown
Met Grill
100 ft
569 Lexington Ave DoubleTree by Hilton Metropolitan
Roberta's Pizza
100 ft
570 Lexington Ave
Le Relais de Venise L'Entrecote Midtown East
400 ft
590 Lexington Ave at corner of 52nd Street
Irving Farm Coffee Roasters
300 ft
89 E 42nd St Grand Central Terminal Lower Concourse
Upstairs at the Kimberly
500 ft
145 E 50th St The Kimberly Hotel
Toscana 49
600 ft
143E 49st Between Lexington and third AV
Paris Baguette
400 ft
591 Lexington Ave
Kb50
500 ft
150 E 50th St between Lexington & 3rd Ave
Heartbeat
400 ft
541 Lexington W

Reviews and Ratings

Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
great location
friendly staff
room cleanliness
limited amenities
7.2/10
Very good
Rooms
6.7
Location
8.2
Service
7.0
Dining
6.5
Guest reviews
7.2/10
based on 40 review
7.6
7.6/10based on 2036 review
Neil
United Kingdom, June  2024
6.2/10

The hotel's location is excellent, with great nearby amenities and friendly staff. The rooms were decent but suffered from noise issues and cleanliness concerns. However, the daily cleaning service was very efficient.

Rooms
7.0
The rooms, despite some banging noises from the corridor and cleanliness issues, were decent and provided value for the location.
Service
5.0
The service was lacking as the desk clerk was unfriendly and unhelpful, making the experience less enjoyable.
Location
8.0
The hotel's location was excellent, within walking distance of key attractions like Grand Central, Times Square, and Central Park. However, it could benefit from some updates.
Dining
6.0
Despite issues like late openings and high prices, the dining experience, particularly for seafood, was generally satisfactory.
Facilities
6.0
The hotel offered various facilities, though some areas could use improvement.
Heather
United Kingdom, May  2024
6.4/10

I was very disappointed with my stay at this hotel due to the issue with the airline staff not checking out, leading to a room mix-up. The room I eventually stayed in was spacious, clean, and quiet, meeting my expectations, but the overall experience was tainted by this incident. I will not be returning and will be reporting this to Hilton and Trip Advisor to prevent this from happening to others.

Rooms
7.0
The room I stayed in was spacious, clean, and quiet, always immaculately clean and serviced daily.
Service
6.0
The service was good overall, but it needs some updates. There was an issue with the airline staff not checking out, causing inconvenience.
Location
8.0
The location of the hotel was perfect for my needs, allowing me to reach everything in midtown easily. However, the check-in process was frustrating due to the rude behavior of one staff member.
Dining
5.0
The breakfast offered was consistent but lacked variety, with the same spread every day. The dining experience was average.
Facilities
6.0
The facilities were standard, without any standout features. They were functional but nothing exceptional.
Josh
United States of America, May  2024
7.6/10

I found my stay at the Hilton Metropolitan New York City quite pleasant overall. The rooms were just what we needed and quite comfortable, though a few could use some clean/refresh. The service in the mornings was all very welcoming and friendly, from the concierge who provided some suggestions for a Saturday Night to dry cleaning and valet parking. The location was great, with a peculiar blend of scents, local to Grand Central Station, and ideal for easy access to Times Square and St Patrick's Cathedral. The dining experience in the Met Grill was overpriced, but I did enjoy the Belgian waffles. Overall, a good experience at the hotel for my stay.

Rooms
7.0
The rooms were just what we needed, quite comfortable, but could use some clean/refresh.
Service
9.0
The service from the concierge to the morning staff was very welcoming and friendly.
Location
8.0
The location was great, with a blend of scents, and close to Grand Central Station, Times Square, and St Patrick's Cathedral.
Dining
6.0
I found the dining experience in the Met Grill to be overpriced, but the included Belgian waffles were a nice touch.
Facilities
8.0
The facilities at the hotel were satisfactory, offering the necessary amenities for a comfortable stay.
Peter
United Kingdom, April  2024
8.0/10

My stay was overall satisfactory. The rooms were decent, clean, and tidy, although some areas showed signs of wear, likely due to smoking. The service was exceptional, with helpful and professional staff, perfect for my two-day business trip with colleagues. The location, especially for business in Midtown, was ideal, despite encountering bugs. The dining experience was good, but more meat options would have been appreciated. The facilities met my needs, and the value for money was reasonable.

Rooms
7.0
The rooms were adequate, clean, and tidy, although some areas looked shabby.
Service
9.0
The service at the Hilton Garden Inns was incredibly helpful, pleasant, and professional, catering well to business travelers like us.
Location
8.0
The location was excellent, especially for business in and around Midtown, despite the presence of bugs.
Dining
8.0
The dining experience was good, with traditional and fresh options, but more variety in meat selection would have made it even better.
Facilities
8.0
The facilities met our needs, providing services like dry cleaning and valet parking during our stay.
Susan
United States of America, March  2024
6.4/10

My stay at the hotel was a mix of positives and negatives. The rooms were spacious and equipped with essential amenities, but the shower drainage was an issue. The staff, although helpful and pleasant, had moments of rudeness. The location was excellent for exploring midtown Manhattan, but the dining experience had some ups and downs.

Rooms
7.0
The rooms were spacious and equipped with a flat TV screen, a kettle, a mini fridge, a big bed, and a rollout bed. However, the shower would not drain properly. Despite this, the rooms were clean.
Service
6.0
The staff were helpful and polite overall, but there were instances of rudeness. They did, however, promptly accommodate us in a family room that we were initially told wasn't available.
Location
8.0
The hotel's location was excellent and very central, just three avenues down from 5th. It was convenient for accessing train and tour bus services, but the hotel itself was not spacious enough for all guests wanting to eat. While the staff and management were friendly and hospitable, the hotel had little else to offer.
Dining
6.0
The dining experience had its ups and downs. Some meals were tasty with excellent service, but others were below expectations. The variety was good overall, but not plentiful enough for everyone. The golden malted waffles were a highlight.
Facilities
5.0
The facilities were satisfactory overall but nothing exceptional. The hotel was old and noisy, which detracted from the overall experience.
Karen
United Kingdom, March  2024
7.2/10

The hotel had some shortcomings in terms of cleanliness and amenities in the rooms, but the location and service were exceptional. The dining options were decent, and the facilities were satisfactory for my stay.

Rooms
6.0
The rooms were not as clean as I expected for a Hilton. They lacked basic amenities like a refrigerator, dental kit, and cups. Additionally, the room temperature was uncomfortably hot with no way to adjust it.
Service
7.0
The service was a mixed bag. While some staff members were unprofessional and undertrained, there were outstanding individuals who made me feel valued and remembered my preferences.
Location
9.0
The location was probably the best part of my stay. It was convenient to the subway, with friendly and attentive staff. Walking distance to major city venues like Grand Central, Times Square, and Central Park.
Dining
7.0
The dining experience was what I would expect from a Hilton. The Met Grill was good, but the opening time was delayed. Overall, the options were convenient and satisfactory.
Facilities
7.0
The facilities met my needs during the stay. While some improvements could be made, they were sufficient for a comfortable visit.
great location
room cleanliness
Arthur
United Kingdom, February  2024
8.0/10

The hotel is conveniently located in the heart of midtown Manhattan, close to subway stations and within walking distance to attractions like MOMA and Rockefeller Center. The service was exceptional, with attentive staff going above and beyond to cater to every need. Dining options were varied but slightly pricey. The rooms are spacious and well-equipped with all the amenities expected from a Double Tree.

Rooms
8.0
The rooms were ready early, spacious, and offered all the expected amenities from Double Tree.
Service
9.0
The service was amazing, with staff being incredibly attentive from check-in at the counters to every detail during my stay.
Location
9.0
The location is unbeatable in midtown Manhattan, close to major attractions and office buildings, yet less hectic than Times Square.
Dining
7.0
The dining options were diverse but on the pricier side. Breakfast was suggested to be included in a package deal for value.
Facilities
7.0
The hotel offers adequate facilities, though dining areas could be bigger considering the hotel's size.
Max
United States of America, February  2024
5.6/10

My stay at the hotel had its ups and downs. The location was excellent, near Times Square and just a minute away from the subway, making it convenient for exploring the city. However, the room I was assigned was right next to the fitness club at the end of the corridor, which was a bit inconvenient. The dining experience was satisfactory, with decent buffet options, but the breakfast room could get crowded. The service was mixed, with some staff members being rude and unhelpful, while others were pleasant and accommodating.

Rooms
5.0
My room was located next to the fitness club at the end of the corridor, which wasn't ideal. The bathroom doors were peeling apart, indicating some maintenance issues. Be cautious about the location of your room when booking.
Service
5.0
The service was a mix of experiences. While some staff members were unbelievably rude and incompetent, others were friendly and helpful. There was an issue with unauthorized charges to my credit card for additional nights.
Location
7.0
The hotel's location was great, just a short walk from Times Square and very close to the subway for easy transportation around the city. However, there seemed to be some maintenance issues that need attention.
Dining
6.0
The dining experience was average. The buffet had decent options, but the breakfast room could get crowded. It's worth considering if you have a package that includes breakfast.
Facilities
6.0
The facilities were clean and functional, but there is room for improvement in terms of maintenance and upkeep.
Peter
United States of America, January  2024
7.4/10

I had a mixed experience at the Hilton Doubletree hotel. The rooms were always clean when we returned from a day of exploring but could be noisy at night. They are starting to look a little dated and the temperature was too high to sleep comfortably. The service was amazing and very accommodating, although guests were forcefully checked for room keys at the elevators. The location was great, offering easy access to Manhattan and the subway, but being close to the police and fire stations made it a bit noisy. The dining options were fine, with a good breakfast, but the breakfast room was small for such a large hotel. Overall, it was a decent stay with some drawbacks.

Rooms
7.0
The rooms were always clean when we came back but could be noisy at night and starting to look dated. The high temperature made it hard to sleep.
Service
8.0
The service was amazing and very accommodating, but the strict security checks were a bit off-putting.
Location
8.0
The hotel provided an efficient link to all Manhattan destinations and was conveniently located near a subway station, although the noise from emergency services could be disruptive.
Dining
7.0
The dining experience was satisfactory overall, with a good breakfast offering, but the small breakfast room could get crowded at peak times.
Facilities
7.0
The facilities were decent overall, offering the essentials for a comfortable stay.
William
United States of America, January  2024
7.4/10

The hotel is conveniently located in the heart of Midtown New York, just a block away from the Rockefeller Center and within walking distance of Times Square and Broadway. The rooms are cozy with two double beds, though the bathroom is small and the reception area lacks warmth. The service was mostly nice, with knowledgeable staff about the city, but some instances of rudeness were observed. The location is excellent for tourists, with easy access to subways in both directions. Dining options are varied, but some prices may seem high considering nearby alternatives. The facilities are well-maintained, offering dry cleaning and valet parking.

Rooms
7.0
The room was small but big enough with two double beds for 3 people. The safe was easy to use, and the shower was very powerful.
Service
6.0
The service was mostly pleasant, with staff knowledgeable about the city, but there were some rude encounters.
Location
9.0
The location is excellent for visiting all the attractions in Midtown New York, with easy access to subways in both directions.
Dining
7.0
The dining options were varied, but some prices seemed higher compared to nearby alternatives.
Facilities
8.0
The facilities are well-maintained, offering convenient services like dry cleaning and valet parking.
Great location
Small rooms
Sid
United Kingdom, January  2024
6.8/10

The Doubletree is a convenient hotel in a great location with comfortable rooms, but the heating system could be better. The service has its ups and downs, and the dining options are a mix of delicious and disappointing. However, the overall experience can be enjoyable, especially considering the prime location.

Rooms
7.0
The rooms are very comfortable, but the heating system required setting it up to 89 to get any heat out.
Service
6.0
The service can be a bit hit or miss, with delays due to central reservations on weekends. However, when available, the staff is typically friendly and accommodating.
Location
8.0
The location is super convenient, perfect for exploring the main tourist attractions with views of the Chrysler Building just outside. However, there might be some issues with mold smell in certain areas.
Dining
7.0
The dining experience offers delicious options, but there could be improvements in breakfast variety.
Facilities
6.0
The facilities are adequate, though there may be some issues like lime scale that need attention for a better experience.
David
United Kingdom, January  2024
7.0/10

The hotel has some drawbacks like the lack of a fridge in the rooms and being located near the police and fire stations, but overall, it offers a central location and convenience. However, the service experiences varied from friendly and helpful encounters to instances of impoliteness and lack of warmth. The hotel's positioning is excellent for exploring the city, offering easy access to major attractions and transportation. The dining options were mixed, with breakfast being suggested as a good option, although some room for improvement was noted. The facilities were generally adequate, but some aspects could be upgraded to enhance the overall guest experience.

Rooms
6.0
The rooms are on the small side and show signs of aging without recent renovations. The absence of a fridge may inconvenience guests wanting to store cold items.
Service
7.0
Service levels varied from warm and welcoming interactions to instances of impolite treatment. Not all staff members maintained a positive demeanor throughout our stay.
Location
8.0
The hotel enjoys a great central location, near major attractions and public transportation hubs, making it convenient for travelers looking to explore the city easily.
Dining
7.0
The dining options were acceptable, with breakfast recommended if opting for a package. However, there were instances of rude behavior noted in the breakfast area.
Facilities
7.0
The facilities provided were sufficient, though there is room for improvement to enhance guests' overall experience during their stay.
central location
lack of fridge
Patrick
United Kingdom, January  2024
7.0/10

The hotel is conveniently located, close to many attractions and subway stops, making it great for my needs while in NYC. The rooms are decently sized, not the smallest I've encountered in the city, although they do appear old, dark, and somewhat dingy. The staff, despite being generally friendly, can be too persistent and annoying in trying to sell timeshares. The location is excellent, with easy access to the E train and nearby Manhattan hotels. Dining options are satisfactory, especially if you opt for a package with breakfast, but the breakfast room can get crowded and the service can be impolite. The facilities are adequate but could benefit from some updates.

Rooms
7.0
The rooms are decently sized, not the smallest I've encountered in the city, although they do appear old, dark, and somewhat dingy.
Service
6.0
The staff, despite being generally friendly, can be too persistent and annoying in trying to sell timeshares.
Location
8.0
The hotel's location is excellent, with easy access to the E train and nearby Manhattan hotels.
Dining
7.0
Dining options are satisfactory, especially if you opt for a package with breakfast, but the breakfast room can get crowded and the service can be impolite.
Facilities
7.0
The facilities are adequate but could benefit from some updates.
Graham
United Kingdom, January  2024
8.2/10

My stay at the hotel was quite pleasant overall. The rooms were a bit small but clean, and the staff was incredibly friendly and helpful. The location was perfect for exploring the city, and the dining options, while limited, were satisfactory. The facilities were good, but there were some areas that could be improved.

Rooms
8.0
The rooms, although on the smaller side, were clean and comfortable.
Service
9.0
The staff was fantastic in their jobs and very polite.
Location
9.0
The location of the hotel was ideal for accessing nearby activities and attractions.
Dining
7.0
The dining experience had limited options, but the quality was satisfactory.
Facilities
8.0
The hotel facilities were good overall, but there is room for improvement in certain areas.
Paula
United Kingdom, December  2023
6.8/10

The hotel's location is super convenient, just a stone's throw from Times Square and major attractions, with a decent selection of nearby restaurants, but the rooms on the upper floors lacked cleanliness and had a strong cigarette smoke odor in the morning. The service from the night manager and staff was friendly and welcoming, though the dining experience with limited breakfast options left something to be desired.

Rooms
6.0
The rooms on the upper floors were not very clean and had a noticeable cigarette smoke odor in the morning.
Service
8.0
The night manager and staff were very welcoming and friendly, making me feel at ease during my stay.
Location
8.0
The hotel is conveniently located, just a brief walk from Times Square and major attractions, though it can be a bit pricey given the New York setting.
Dining
5.0
The breakfast options were limited, and the breakfast room felt small and crowded, especially for the hotel's size.
Facilities
7.0
The hotel offers basic facilities but lacks a satisfactory dining experience for guests.
Convenient location
Room cleanliness
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Rooms and Guests2 Guest, 1 Room